Shipping Procedures

MAT Medical customer satisfaction is our priority and therefore we take utmost care to deliver your products to you as safely and quickly as possible. Our shipping methods make your daily life easier, keep your focus on your priorities and not on our logistics. The goods are shipped from the US to our facility and MAT Medical tracks your order from the point it leaves the warehouse when it is in your possession.

Shipping Rates

All orders are sent free of charge. You can buy extra-fast shipping on some products.

Order Tracking

You can view all updates to your order status and the location of your package from your account page at any time. You can contact MAT Medical support at any time for further assistance with your order status.


Stock and availability shown on this site is for reference only. While we strive to maintain the most accurate and timely stock and availability information, availability information can become up to date and vary between the time you add an item to the basket and the time the order is processed. 

In rare cases, an item may go out of stock or the number of units you ordered may not be available. In that case, we will contact you about how best to proceed.

Transport and delivery

All our products are inspected by our customs designated customs clearance agent, then packaged and delivered to a courier for final delivery. If any physical damage is found in the package at the time of delivery, please inform the rescuer immediately and you can return the package immediately.

For more information about our shipping policy, check 'Terms and conditions' or just contact us.

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